Privacy Policy

Souqa is a product of Avidrone Consulting Ltd (“we,” “our,” or “us”). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use Souqa via our website, app, or WhatsApp chatbot.

1. What We Collect
When you use Souqa, we may collect:

• Contact Information: Your phone number, name, and location (if shared)
• Product Information: Images, descriptions, prices, and any product-related content you send
• Usage Data: Chat interactions, page views, clicks, and technical info like device type or IP address
• Communications: Messages or support requests you send via WhatsApp or email

2. How We Use Your Information

We use your information to:

• Create and update your product listings
• Display your products publicly on souqa marketplace app
• Help buyers contact you directly
• Improve our AI tools, platform performance, and user experience
• Communicate important updates or changes

3. Data Sharing

We do not sell or rent your data. We may share limited data with:

• Cloud and messaging service providers (e.g., WhatsApp API)
• Government or legal authorities, if required by law
• Internal teams at Avidrone Consulting Ltd for analytics and product improvements

4. Your Rights

You can at any time:

• Request a copy of the data we hold on you
• Ask us to correct, update, or delete your product listings
• Opt out of future communications
• To do so, contact us via WhatsApp or email us at info@souqa.ai

5. Data Security

We use encryption, secure storage, and best practices to protect your data. That said, no platform is 100% secure — please avoid sharing sensitive personal info in your listings.

6. Cookies & Tracking

When you use the Souqa website, we may use cookies and analytics tools (like Google Analytics) to understand traffic and improve performance.

7. Children’s Privacy

Souqa is not designed for use by children under the age of 13. We do not knowingly collect personal information from minors.

8. Changes to This Policy

We may occasionally update this policy. When we do, we’ll post the changes here and notify you via email or WhatsApp if necessary.

9. Contact Us

For questions, feedback, or data-related requests:

• info@souqa.ai
• Address: 39 The Metro Centre, Tolpits Lane, Watford, United Kingdom, WD18 9SB
• lao@avidroneconsulting.com